Posted on: 6 December 2017
As a bank owner, you have a vested interest in the experience your customers have every time they walk through your building's doors. If customers aren't comfortable and their experience seems inconvenient, you may very well lose them to your competition. Following are a few things you can do to make banking with your company more convenient and comfortable for your customers:
Provide Prime Time Incentives
To help ensure that your bank lines don't get too long, identify prime times for transactions and provide incentives to customers who choose to bank at another time. For example, if you find that your lines fill up at noon every day, you can offer a 1 percent match to those who are willing to deposit or withdraw money earlier in the morning or later in the afternoon. This will help cut down on wait times for customers who need or want to make transactions during prime times, and ensure that customers who work around those times are rewarded in some way.
No matter how well you plan for long lines, there are sure to be times when customers have to wait longer than you or they would like. In instances like these, you can make the wait more comfortable by offering refreshments to those who are patiently waiting in line. Set a table and tablecloth out near the entrance of the line and place a carafe of coffee, cups, and some snacks such as chips or fruit out for customers to enjoy. They'll keep their minds off the long lines and enjoy a little downtime while waiting to complete their transactions.
Invest in Video Banking Services
An excellent way to minimize wait times for customers is to set up a video banking system that allows your tellers to tend to more than one customer at a time. With video banking in place, customers can communicate with tellers via a screen and phone to complete transactions. Tellers can take requests simultaneously and more efficiently handle customer needs.
They'll be able to handle multiple video communications at the same time if they want, which should enhance productivity and therefore help improve your bank's profit margins as time goes on. And you'll keep your tellers safer by allowing them to work behind closed doors instead of at a counter where they're face-to-face with the public.
With the help of these tips and tricks, your customer base is sure to have a pleasant experience when they visit your bank to make financial transactions of any kind. Contact a video banking solutions team for more information and assistance.Share